This section details our Returns and Shipping policies. Our customer service department handles all return product inquiries. Just fill in the information section here at and forward to corporate office staff at Utica Cutlery Company. Our Reply to you will be from a Utica Cutlery Company staff member regarding your request here. Please make sure you fill in all information requested and be as detailed as possible. After review, we will email a return authorization to your attention if deemed necessary.
Returns are Easy and Simple just follow the enclosed directions. All returns require a Return Authorization, product returned without prior authorization from Tabletop Classics/Utica Cutlery Company will be classified as an unauthorized return and be assessed charges within this category. We reserve the right to REFUSED any unauthorized returns.
Procedure for returning merchandise:
Requests for returns of merchandise must be made within 10 DAYS of the INVOICE DATE. Sales order # must be provided when requesting this authorization, NO RETURN AUTHORIZATION will be issued unless Purchase Order Number or Caterers Warehouse Invoice Number Is provided. A restocking charge applies as follows; 1. Merchandise less than $100 value - $25 restocking charge. 2. Merchandise more than $100 value - 20% restocking charge. Return shipment must be shipped prepaid to original Shipping Location, which will be detailed, on your return authorization. Return Authorization Number must be marked on all returned labels. Returns accepted only on current merchandise found in original carton and in new and saleable condition. Merchandise returned that is in partial lots, used, obsolete or shelf-worn will be disposed of and credit WILL NOT be issued. In the event an unauthorized order return reaches our returns department a 50% restock fee will apply if merchandise is new and in original condition. If merchandise is not salable it will be disposed of and credit WILL NOT be issued. The following items may not be returned: (1) Personalized/Imprinted merchandise, (2) Closeout or Discontinued Merchandise, (3) Used or Open Merchandise not in original Cartons and Packaging, (4) All Custom Equipment, included all Plated Items. NO REFUNDS - CREDIT or REPLACEMENT ONLY
Shipping Policy (Delivery and Freight):
All items are delivered FOB point of origin, shipping to one location within the contiguous USA. Standard ground shipping is currently free on orders over $2200.00 in merchandise only, before taxes, handling, coupons, shipping or accessorial charges in the contiguous USA. Deliveries are curbside only, in original packaging as shipped, with no additional services available. Orders requested to APO/AE, PR, HI, AK, and US Territories will be billed transportation charges at Seller’s discretion, upon a customer's request, prepaid and invoiced. Lift-Gate equipment charges are the responsibility of the customer. Lift-Gate equipment must be requested on the Purchase Order so proper delivery arrangements can be made with the carrier. Lift-Gate charges are $75.00 for commercial locations and $95.00 for residential locations. Charges for the lift-gate equipment will be added to the invoice. Lift-Gate equipment charges are the responsibility of the customer and are not included in any prepaid program unless authorized prior to shipment. If client requests that their order ship a different method than the lowest qualifying free freight method as selected by Tabletop Classics/Utica Cutlery Company.
Tabletop Classics/Utica Cutlery Company reserves the right to make delivery in multiple Shipments, unless otherwise expressly stipulated herein; all such shipments to be separately invoiced and paid for when due per invoice, without regard to subsequent deliveries. Product will be shipped via Factory authorized loading dock. Tabletop Classics /Utica Cutlery Company ships small package orders per UPS, Fed-X Ground, USPS, or alternation ground service of our choice to insure best possible shipping rate. Residential or Business Classifications of Location is mandatory before shipment, to assure accurate rates.